PK365 APK Privacy Policy

1. Introduction

This Privacy Policy describes how pk365 apk ("the Platform", "we", "us") collects, uses, stores and protects information about you when you visit our website, use the pk365 apk mobile application or interact with any of our services.

By registering an account or continuing to use pk365 apk after this policy has been posted or updated, you acknowledge that you have read and understood it. If you have any questions about how your data is handled, our support team is available 24/7 and will respond in plain language — not legal-speak.

This policy applies to all players who use pk365 apk for sports betting on Cricket, PSL and Football, casino games, live dealer tables, slots, deposits and withdrawals in PKR, and any bonus or promotional activity on the platform.

2. Data We Collect

We collect information in two ways: information you give us directly when you register or use the platform, and information that is generated automatically when you interact with our services.

Information You Provide

• Full name and date of birth (required for age verification)
• Mobile phone number and email address
• City or province of residence
• Preferred payment method (e.g. JazzCash, Easypaisa, bank account details for withdrawals)
• Identity documents submitted during KYC verification (e.g. CNIC)
• Support messages and communications you send to our team

Information Generated Automatically

• Device type, operating system and browser version
• IP address and approximate location
• Login timestamps and session duration
• Betting and gaming activity (bet amounts, markets, outcomes)
• Deposit and withdrawal transaction records
• Bonus and promotion usage history
• App version and crash/error reports from the pk365 apk Android application

3. How We Use Your Data

We only use your personal data for purposes that are directly related to providing, improving and securing the pk365 apk platform. Here is a breakdown of how your data is put to use:

Account Management

Your name, mobile number and email are used to create and maintain your account, send you important account notifications such as deposit confirmations and withdrawal updates, and allow you to recover access if you forget your login credentials.

Processing PKR Transactions

Your payment method details are used exclusively to process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast and bank transfer. Transaction records are retained to maintain accurate account balances and resolve any payment disputes.

Identity Verification

We verify player identities to confirm age (18+), prevent fraud and comply with responsible gaming obligations. KYC documents such as your CNIC are reviewed by our internal verification team and stored securely.

Platform Improvement

Anonymised usage data — such as which sports markets are most popular, which slots are played most often and how the pk365 apk app performs on different Android devices — helps us improve the platform experience for all Pakistani players.

Security & Fraud Prevention

Technical data including IP addresses and device fingerprints are used to detect and prevent fraudulent account activity, bonus abuse, duplicate registrations and unauthorised login attempts.

Customer Support

When you contact our support team, we use your account and communication history to resolve your query efficiently. Support interactions are logged for quality assurance and training purposes.

Responsible Gaming

Betting and gaming activity data is used to monitor for indicators of problem gaming behaviour. If our system flags unusual patterns, our responsible gaming team may reach out. You can read more on our Responsible Gaming page.

4. Payment Data

We take the security of your financial information seriously. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast or bank transfer, here is exactly what happens with your payment data:

• Full wallet credentials (PINs, passwords) are never transmitted to or stored by pk365 apk servers
• We retain only the transaction reference number, amount in PKR, date and payment method type required to reconcile your account balance
• Bank account numbers provided for withdrawal purposes are stored in encrypted form and used only for processing your specific withdrawal requests
• PKR transaction history is maintained on your account for up to seven years for record-keeping and dispute resolution purposes

5. Data Sharing

We do not sell or trade your personal information. However, there are limited circumstances where we share data with trusted third parties in order to operate the platform:

Payment Processors

When you transact via JazzCash, Easypaisa or Raast, the respective payment provider receives the minimum data required to process your transaction. These providers operate under their own privacy policies and security standards.

Game Providers

The casino and slot titles on pk365 apk are supplied by third-party game studios. These providers may receive a session token and anonymised player identifier to launch and manage your game session. They do not receive your name, CNIC or full payment details.

Identity Verification Services

In some cases we use specialist third-party identity verification providers to assist with KYC checks. These providers process your submitted documents under strict confidentiality agreements and data protection standards.

Legal & Regulatory Obligations

We may disclose personal data when required to do so by applicable law, a court order, or to protect the rights and safety of the platform and its users. We will not disclose more information than is strictly necessary in such circumstances.

We Do Not Share With

• Third-party advertisers or marketing networks
• Data brokers or analytics companies that build consumer profiles
• Any entity outside of the above categories without your explicit consent

6. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy or as required by applicable record-keeping obligations.

• Active accounts: Data is retained for the full duration your account remains open
• Closed accounts: Core account data and transaction records are retained for up to seven years following account closure for financial record-keeping and dispute resolution purposes
• KYC documents: Identity documents are retained for the period required by applicable verification obligations and then securely deleted
• Support communications: Chat and email logs are retained for up to two years
• Technical/usage data: Anonymised aggregated data may be retained indefinitely for platform analytics; data tied to your account is deleted when your account data is purged

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

7. Cookies

The pk365 apk website and app use cookies and similar tracking technologies to improve your experience, keep you securely logged in and understand how the platform is being used. Here is a summary of the types of cookies we use:

We do not use advertising cookies or third-party tracking cookies that follow you across other websites. You can clear or block cookies at any time through your browser or device settings. Note that disabling essential cookies will prevent you from staying logged in to your pk365 apk account.

8. Security Measures

Protecting your account and personal data is a core priority for pk365 apk. We apply multiple layers of technical and organisational security measures including:

• SSL/TLS encryption on all data transmitted between your browser or app and our servers
• Encrypted storage of sensitive personal and financial data at rest
• Two-factor authentication options for account login
• Automated monitoring for unusual login attempts, multiple account registrations from the same device and suspicious transaction patterns
• Restricted internal access — only authorised team members whose roles require it can access player account data
• Regular internal security reviews and updates to our systems and infrastructure

While we take every reasonable precaution, no digital platform can guarantee absolute security. You play an important role too — use a strong unique password for your pk365 apk account, do not share your login details, and contact support immediately if you notice any suspicious activity on your account.

9. Your Rights

As a pk365 apk player you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team and we will respond within a reasonable timeframe:

• Right to Access: You can request a copy of the personal data we hold on your account at any time
• Right to Correction: If any of your account information is incorrect or out of date, you can ask us to update it
• Right to Deletion: You can request that we delete your personal data. We will do so subject to any legal retention obligations that require us to keep certain records
• Right to Restrict Processing: In certain circumstances you can ask us to limit how we use your data while a query or complaint is being resolved
• Right to Data Portability: You can request a copy of your data in a commonly used format
• Right to Object: You can object to how we use your data for any purpose beyond what is strictly necessary to operate your account

10. Minors & Age Policy

pk365 apk is strictly an adult platform. Our services are intended solely for individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under 18.

If you are a parent or guardian and believe that a minor has registered an account or provided personal information on pk365 apk, please contact our support team immediately. We will investigate the matter and, if confirmed, close the account and securely delete all associated data without delay.

Age verification is a mandatory part of our account registration and KYC process. Providing false date of birth information to circumvent this requirement is a breach of our Terms and Conditions.

11. Policy Changes

We may update this Privacy Policy from time to time to reflect changes in the platform, our data practices or applicable requirements. When we make significant changes, we will notify registered players via the mobile number or email address associated with their account.

The updated policy will always be available on this page with a revised "Last Updated" date at the top. Your continued use of pk365 apk after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you are always aware of how your data is being handled.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way pk365 apk handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week.

• Support Chat: Available directly within your pk365 apk account dashboard
• Email: [email protected]
• FAQ: Visit our FAQ page for quick answers to common privacy questions

We take all privacy concerns seriously and aim to provide a clear, honest response to every query. If you feel your concern has not been addressed satisfactorily, you can escalate to our senior support team by requesting a formal review.